Privacy Policy

1. Information we collect

Account information

When you create or use an account, we may collect your name, email address, phone number, authentication identifiers, profile details, notification preferences, role, subscription plan, credit balance, account status, and sign-in information. If you use Apple or Google sign-in, those providers supply the account information you authorize them to share.

Property and order information

We collect property addresses, location details you enter or select, order selections, package and enhancement choices, notes, requested turnaround, order status, assignment information, and workflow timestamps.

Photos and media

ListingLaunch processes photos and other media you capture, select, upload, or receive. This can include original bracketed images, edited photos, thumbnails, videos, marketing assets, filenames, file sizes, capture orientation, and delivery records. Property media may reveal the interior, exterior, contents, and location of a property.

Device and diagnostic information

We may process device type, operating-system and app versions, camera permissions and capture settings, notification permission status and push notification tokens, network state, upload progress, error details, and timestamps needed to operate, secure, and troubleshoot the service. Precise location is used only when you authorize location access for relevant functionality, such as prioritizing nearby address suggestions.

Billing information

Stripe processes payment methods and transactions. ListingLaunch receives transaction identifiers, Stripe customer and subscription identifiers, purchased products, amounts, currency, payment status, invoices, refunds, and limited payment-method details such as card brand and last four digits. We do not receive or store complete card numbers.

Communications

We collect messages, support requests, feedback, beta applications, notification preferences, communication delivery records, and related contact information when you communicate with us or choose to receive email or app notifications.

2. How we use information

We use information to:

• Create, authenticate, and maintain accounts.
• Create orders, verify and upload source files, coordinate editing and review, and deliver completed media.
• Process purchases, subscriptions, credits, refunds, and billing support.
• Generate requested descriptions or marketing deliverables.
• Send operational, billing, support, security, and delivery communications.
• Monitor performance, prevent abuse, diagnose failures, and protect users and the service.
• Improve ListingLaunch and conduct controlled beta testing.
• Comply with legal obligations and enforce our agreements.

3. When information is shared

We disclose information only as needed to operate the service, complete your request, protect ListingLaunch and its users, or comply with law. Current service providers and processing categories include:

• Supabase for authentication, database, and account/order records.
• Box for production file organization, source uploads, finished media, and delivery storage.
• Stripe for payment processing, subscriptions, invoices, refunds, and the customer billing portal.
• Render for backend and web-service hosting.
• Expo and EAS for mobile application builds, updates, device push tokens, and app notifications.
• Google Places for address suggestions and property address details when used.
• OpenAI for requested AI-assisted content such as MLS description generation. We send only the information needed for the requested output.
• Postmark for transactional account, support, notification, and delivery email.

Authorized ListingLaunch personnel and production team members may access order information and media according to their role and assignment. We do not sell personal information for money, and we do not use personal information for cross-context behavioral advertising.

4. Retention and deletion

We retain information for as long as reasonably necessary to provide the service, complete orders, maintain billing and audit records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements. Different categories may have different retention periods.

You can request account deletion using our account deletion instructions. After identity verification, we will delete or de-identify information that is not required for legal, security, billing, dispute, or legitimate operational reasons. Data stored in backups may remain for a limited period until the backup is overwritten.

5. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information, or to object to particular processing. You may manage email, app, and message-category preferences under Privacy & Security in the ListingLaunch app. You may also manage device permissions in iOS settings, manage billing through the Stripe customer portal, and unsubscribe from optional marketing messages. Operational messages necessary to provide the service may continue while your account remains active.

To exercise a privacy right, email privacy@listinglaunch.site. We may verify your identity and authority before completing a request.

6. Security

We use administrative, technical, and organizational safeguards intended to protect information. These include authenticated access, server-only credentials for privileged services, role-based production access, and restricted delivery workflows. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

7. Children

ListingLaunch is a business service for real estate professionals and is not directed to children under 13. We do not knowingly collect personal information from children.

8. United States processing

ListingLaunch is operated in the United States. If you access the service from another jurisdiction, your information may be processed in the United States and other locations where our providers operate.

9. Changes to this policy

We may update this policy as ListingLaunch changes. We will post the revised policy with a new effective date and provide additional notice when required.

10. Contact us

Questions or requests can be sent to privacy@listinglaunch.site or through our support page.