Account controls
Request account and data deletion.
Deleting the ListingLaunch app from your phone does not delete your account. Follow these steps to request deletion of the account and associated personal information.
How to request deletion
Open your ListingLaunch profile
Sign in to the mobile app, open Profile, choose “Account Settings,” and tap “Delete account” at the bottom.
Review and confirm
Read both confirmation messages, download any delivered media you need, then submit the authenticated request.
Subscription renewal is stopped
If the account has an active ListingLaunch subscription, the app will attempt to set it not to renew. Contact support if the app reports a billing problem.
Receive confirmation
We will complete the request within seven days and send confirmation to the account email, or explain any information that must legally be retained and why.
Cannot access the app? Contact privacy support for help recovering access.
Information included in deletion
Subject to required retention, a completed request covers the ListingLaunch profile and authentication relationship, personal profile information, saved account preferences, and personal data in active order records. We will also address customer-accessible media and delivery records associated with the account where deletion is legally and operationally permitted.
Information that may be retained
ListingLaunch may retain limited information when reasonably necessary to:
- Complete or document transactions, refunds, tax, accounting, and payment obligations.
- Resolve active disputes, chargebacks, support cases, or legal claims.
- Detect fraud, prevent abuse, maintain security, and enforce agreements.
- Comply with law, court orders, or regulatory obligations.
- Maintain temporary backups until their normal overwrite cycle is complete.
Retained information will remain restricted to the purpose requiring retention and will not be used to continue providing an active account.
Before requesting deletion
- Download any delivered media you want to keep.
- Resolve active orders, revisions, refunds, or billing questions.
- Cancel an active subscription through the billing portal if immediate billing action is needed.
- Understand that deleted accounts, order history, credits, and media may not be recoverable.